According to Timothy Chou's book, Cloud, in 2004 Oracle reported to in it's Annual Shareholder meeting that they received 100m requests for service.
Most of us might assume that this would be 100m requests for fixes and patches.
The analysis was quite the opposite. In fact just 1/10th of 1 percent (0.1%) resulted in new software fixes.
99.9% were answered by knowledge already in a library, patches in a distribution system or knowledge in peoples' heads.
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