Driving positive engagement with PLUSSING

The battleground

Working on new product ideas with new teams can be invigorating. Who doesn't like ideation and brainstorming.

OK. Some of us don't. Particularly when the team hasn't yet gelled to create a purposeful, positive environment.

When you have a mix of those that are quiet and defensive, and those that loud and forceful, a session designed to create new ideas can turn into an attack for the strong willed and a killing field for the passive.


99u explains that @Pixar a team of animators, when faced with such scenarios introduced a game that leveraged the concept to keep feedback real and authentic, yet still accept the positive aspects of an new idea by expanding it.

Plussing

Conflict and debate is part of the daily at any design organization. Every day teams review work from day before.

Such debate has been found to be beneficial in improving the overall quality of the work- as any Apple customer can attest.

Research has shown that teams debated ideas generated on average 25% more ideas than other teams.


@Pixar the response to the potential negative impact of continual "shredding" is that each criticism must contain a new idea or suggestion for strengthening the original concept – it must contain a "Plus".


A result we should all consider when developing new Service Experiences or improving Service Capabilities.

For more insight, consider reading this great article
http://99u.com/articles/7224/Why-Fighting-For-Our-Ideas-Makes-Them-Better
 

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