Monday, November 5, 2012

What are your major Disruptors?

By Simon King

In the article "Disruptive Innovation Comes to Healthcare" Thomas Lee, Professor of Medicine at Harvard Business School, suddenly realizes that the emperor has no clothes.

"We instantly understood that our heads had been in the sand."

In seeing how other industries have been completely transformed by lower cost options for what look like simpler needs take hold and expand to command significant market share.

This has happened many times before. A good example is what happened to the US steel industry in the 70's when the innovation of minimills started to take hold.

"It was like World War I trench warfare, where a 1% shift in market share was a big deal. "

Initially the minimills targeted the lower quality segment of the market with a much lower cost product. Then they gradually improved the quality and volume of their product to serve the high quality and higher margin segments of the market. In time they totally changed what had been an industry controlled by large vertically integrated steel manufacturing.

"1% shifts in market ... trivial .. compared to possible 20% movement ... to lower cost disruptive innovations." 

With Salesforce and Amazon driving tremendous innovation, Cloud and SaaS are looking like the next major disruptors for the software industry. What are your plans to avoid unpleasant surprises and to be ready to take advantage of the opportunities they offer? Please share your thoughts in the comments.

Friday, November 2, 2012

Podcast #1 Introduction to The Service Experience

By Simon King

Working at BMC I have the great delight to work with dozens of really smart people.

Today I finally managed to convince our own Anthony Orr (member of the CTO office, contributor to ITIL V3, a BMC book on Service Modeling and a recent book on Service Lifecycle) to sit down and have a conversation with me about Service Experience.

He and have have the fortune to meet a great many of BMCs customers, and we wanted to share with you some of the common observations we hear from them and some of the recommendations we provide in response.

In this first session we explore a number of different avenues as we consider why customers should really consider Service Management and what the key benefits are.

It's about a 30 min podcast - hopefully you have time to listen in
Podcast #1 Introduction to The Service Experience

Please let us hear your questions and feedback in the comments

A Burning Bush for Change

Interesting article by Forrester analysts, Ted Schadler and TJ Keitt, outlining 4 company's uses of Social technologies to transform interaction inside and outside the business.

http://bit.ly/TjCua4

Over the next few posts they plan to document in more detail what they found

A key observation was that the traditional model of technology deployment that relies on organizational change for adoption is likely to run into trouble for Social apps.

The four companies who succeeded had one thing in common - A Burning Platform for change.

Sound familiar to successful ITIL implementations, anyone?