By Simon King
Working at BMC I have the great delight to work with dozens of really smart people.
Today I finally managed to convince our own Anthony Orr (member of the CTO office, contributor to ITIL V3, a BMC book on Service Modeling and a recent book on Service Lifecycle) to sit down and have a conversation with me about Service Experience.
He and have have the fortune to meet a great many of BMCs customers, and we wanted to share with you some of the common observations we hear from them and some of the recommendations we provide in response.
In this first session we explore a number of different avenues as we consider why customers should really consider Service Management and what the key benefits are.
It's about a 30 min podcast - hopefully you have time to listen in
Podcast #1 Introduction to The Service Experience
Please let us hear your questions and feedback in the comments
Working at BMC I have the great delight to work with dozens of really smart people.
He and have have the fortune to meet a great many of BMCs customers, and we wanted to share with you some of the common observations we hear from them and some of the recommendations we provide in response.
In this first session we explore a number of different avenues as we consider why customers should really consider Service Management and what the key benefits are.
It's about a 30 min podcast - hopefully you have time to listen in
Podcast #1 Introduction to The Service Experience
Please let us hear your questions and feedback in the comments
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