By Simon King
Hey - it's getting near Christmas and I really wanted to get this podcast out, so here we go ...
A couple of weeks ago, Anthony Orr and I started these podcasts to explore the role of ITIL in Service Management.
At the end of our first blog, we decided we should talk next about Services.
In this second session we recap how we got to the discussion of what Services really are, and explore the implications of IT managing technology and processes instead of business outcomes.
This time our conversation is just under 20 minutes - please take a listen and let us know what you think Podcast #2 What is a Service?
Please let us hear your questions and feedback in the comments
Hey - it's getting near Christmas and I really wanted to get this podcast out, so here we go ...A couple of weeks ago, Anthony Orr and I started these podcasts to explore the role of ITIL in Service Management.
At the end of our first blog, we decided we should talk next about Services.
In this second session we recap how we got to the discussion of what Services really are, and explore the implications of IT managing technology and processes instead of business outcomes.
This time our conversation is just under 20 minutes - please take a listen and let us know what you think Podcast #2 What is a Service?
Please let us hear your questions and feedback in the comments
